Go Kai Kai’s Fan Guide to SMTOWN Travel’s Global Packages

Alright folks, this is gonna be the page for everything related to SMTOWN Travel Global Packages here on Go Kai Kai dotcom.

While all of my Global Package experiences are for EXO concerts, I believe that at least 90 percent of the experience is the same for any tour that SMTOWN Travel runs. In the true spirit of fandom, it doesn’t matter which SM Entertainment group (or solo artist) you stan because knowledge is for sharing and sharing is caring.

The page is basically a compilation of what I’ve written about in my previous posts and I’ll link back to them as appropriate but this page is fully updated as at the date below.

Information is fully up to date as of June 5, 2019!

Important Disclaimer: I don’t work for SMTOWN Travel and these are my individual opinions based on my past experiences of Global Packages. All factual information is taken from SMTOWN Travel’s official website and can be accessed by anyone with a registered account.

What do I get with a Global Package?

At a minimum the Global Package covers the concert ticket(s), accommodation, tour souvenirs and transport to the concert venue and back to the hotel based on the number of concert nights you want to attend.

Standard tour souvenirs for the ElyXiOn in Seoul, November 2017

Nothing else is covered so budget accordingly for your flight tickets, additional nights of accommodation, travel insurance, transfer to/from hotel and airport, food and spending money.

It is important to note that SMTOWN Travel does not sell concert tickets only – if you’re interested in seeing just the concert and do not need accommodation/transport/guide, then you’ll be better off getting the concert tickets from the respective concert organizers. Information about each country’s official concert organizer (and the ticket prices!) is easily available online.

Standard tour souvenirs for the EXO’rDIUMdot in Seoul, May 2017

How much does a Global Package cost?

There are too many variable factors to consider – e.g. type of concert, number of nights, package level, standard of hotel, country, etc. – so there really isn’t a single definitive answer for this.
Korea concerts

As a rule of thumb based on my previous experience for the EXO’rDIUMdot in 2017, the single Economy Package for one night’s concert ticket with 2 days of accommodation in Korea (the most basic of all packages) starts from USD 539 onwards. around USD 499 and up. I feel that it’s safe to budget USD 200 per additional concert night, so think in terms of USD 499, USD 699, USD 899 and so on. It seems that the budget now needs to be increased to USD 300 per additional concert night. As of June 2019, a single Economy Package for the EXplOration now starts at USD 539 – compared to USD 529 for ElyXiOndot and USD 499 for EXo’rDIUMdot previously.

Also, only the Seoul concerts have varying levels of Global Packages. The better the package (Economy / Superior / Deluxe / Premium) the higher and more expensive the pricing will be and can run into the low 4 digits. As of June 2019, a single Premium Package for the EXplOration starts from USD 1,079 – compared to USD 1,059 for ElyXiOndot and USD 999 for the ElyXiOn previously.

Based on my observations, you can expect an increase between USD 20 to USD 60 for each subsequent ‘special’ concert held by SM’s boygroup EXO. So if you’re planning to watch subsequent EXO PLANET concerts in Korea, take note and budget for about 5% more than the previous Global Package prices and you won’t feel sticker shock when the time comes.

List of premium tour souvenirs for the ElyXiOn in Seoul, November 2017

Overseas concerts

The cost of the package will differ for other foreign countries (because of hotel and currency). However, based on the trend I’ve observed for packages in 2018, taking up a global package outside of Korea is more expensive. Expect to budget around USD 899 for just one night of concert / 2 nights of accommodation and add around USD 300 for each additional night to be on the safe side. You can see the list below for some reference points to do your own budgeting (do note that they are all based on a single package, for one concert night only):

  • January 2018 – EXO in Saitama (Tokyo), Japan @ USD 899 with seating ticket
  • February 2018 – Super Junior in Hong Kong @ USD 899 for either seating or standing ticket
  • March 2018 – EXO in Bangkok, Thailand @ USD 899 with seating ticket or USD 854 for standing ticket
  • February 2018 – SHINee in Tokyo, Japan @ USD 819 with seating ticket
  • July 2019 – TVXQ in Manila, Philippines @ USD 839 with seating ticket

You mention USD – how much does the Global Package cost in my local currency?

All of SMTOWN Travel’s tour packages are quoted in USD. Please use a currency converter to find out how much it costs in your local currency.

I don’t have a PayPal account – can I pay SMTOWN Travel by other means? Is it safe to use PayPal?

There is no other payment option in the website. But there really isn’t any reason not to use PayPal – it’s free to open an account online and you can link to your local credit card or bank account for online payments that are secure.

Can I reserve the Global Package and pay later?

In the website it states that payment will have to be made within 2 hours of selection, if not it will be released for sale again. Update: As of January 23, 2019 the payment period is now reduced to 30 minutes before the package is released for sale. So be aware of this!

So if you really want to take up a Global Package, make sure you have the funds ready in your PayPal account or have a valid credit card linked to your account in preparation for the reservation process.

There is no deferred installment plan – you can only break the payment into 2 (ie. split it in half) for those going on a twin package. I personally find it easier if one person pays the full amount first though.

I want to get the best seat available! How did you get your seat and how close can you be?

As a fan myself I understand that you naturally want to be as close to your idol as possible. It really is down to your luck whether you’ll get it. The seats are randomly distributed so you could even get a front row seat (met a lucky fan who got it before) and my own past experiences have been 2-3 rows from the front. You’ll probably be close enough for the artistes to see your fan signs but whether you’ll make eye contact or get to touch them is really dependent on the venue and how strict security is.

View from Section B2, 3 rows from the front, the ElyXiOn in Seoul, November 2017
For the ElyXiOn, I was on the Premium package and my ticket was for Section B2, 3 rows from the front. For the encore ElyXiOndot, I was also on the Premium package and my ticket this time was for Section A5, 2 rows from the front and next to the stage walkway.

SMTOWN also states that the section (not row) of your seat may depend on your package level. On Premium package for the ElyXiOn I was seated near the main stage, 3 rows from the front (see picture above). On the Economy package for EXO’rDIUMdot, I was seated one row from the extended side stage (see picture below).

I was on the Economy package and my ticket was for Section B13, 1 row from the extended side stage

As for “best” seat, I can’t advise you on that. Only you know what you want/like. You may prefer a standing ticket to be closer to your idol or you might prefer a seating ticket to enjoy the concert without having to crowd with masses of people. Some like the center area to view what’s going on for all stages, still others like the wings when the artists will come close by. So please don’t ask me for a recommendation of a “best” or “good” seat.

How will I know where I’m sitting/area I’m assigned for the concert?

You won’t know until the day before the concert when you draw your tickets in the hotel lobby. As I’ve mentioned above, it’s completely random.

Seating map of the EXO’rDIUMdot in Seoul, May 2017

But I’m going with a friend! Will we be separated?

If you buy a single package separately then yes, it is likely you might end up separated or even at different hotels (there can be up to 40-50 buses for all the Global Package participants in Korea!). If you really want to go together with your friend SMTOWN Travel recommends taking up a twin package. Downside is you’ll have to share a room though. Twin package participants will get consecutive seats next to each other at the concert.

Global package schedule for the EXO’rDIUMdot in Seoul, May 2017

What if I change my mind? Can I get a refund or change the type of package?

I really hope you don’t change your mind because the moment you complete your payment, there’ll be a cancellation charge of 5-10% and this percentage increases the closer you get to the concert date. There is also no option to change concert dates or “upgrade” your package except to cancel the original purchase and hope for availability of the new package you want. So, it is important to know which day you can attend and level you want or can afford up front. Remember to budget accordingly!

How many packages or reservations can I make? I want to go with a group of friends.

According to the website, you can reserve for up to 2 people including yourself. So that means you can only help one other friend who must be going with you. (Note: the English on the website isn’t very clear so I’m not sure if you can reserve two single packages or if the maximum of 2 pax means you can only book a twin package. Based on how the website is setup, I think each individual can only reserve one package, either a single or twin.)

Updated : I’ve been told that you can reserve more than one package BUT the purchaser has to be the person attending the concert. As an example, person A can reserve multiple packages and attend the concerts, but person A cannot reserve on behalf of person B unless both A and B are on the twin package. So, you can’t reserve a single package using your name for your friend as they will check the name in your ID against the name in the reservation. SMTOWN also states that you can’t reserve the package in your name and pass off the concert ticket to someone else. If you want to attempt that, I’m sure they can blacklist you and your friend from future concerts.

When will SMTOWN start selling a Global Package for [insert artist] concert?

I’m afraid I don’t have a magic ball that can predict this sort of thing. If you already have an account with SMTOWN Travel, you will get the email notification from them when a Global Package is released. Otherwise, you can also follow their official Twitter account for news.

Pro tip: For highly popular concerts in Korea, you will have very little advance warning as SMTOWN Travel will only announce Global Package sales the day before or on the same day that sales starts. If you really want a Global Package, you will need to have the money or savings beforehand.

How easy is it to reserve a Global Package? How fast will it sell out?

The website itself is pretty straightforward and no translation is needed because there is an English version mini site for each event. Just do your preparations – create an account with SMTOWN Travel and PayPal ahead of time. If you’re really unsure about the whole process, no harm trying it out with one of the other packages like the MCultour package that SMTOWN Travel also runs from time to time. Just click through (before the payment page) to see what kind of info is needed and get a feel of how long it will take you to fill it up.

As to how fast the packages will sell out, it won’t be as bad as the stories you hear about trying to get regular concert tickets in Korea. But, that being said, it doesn’t mean you should be complacent about trying to book your tour package. You’ll probably have a window period of 2-5 minutes after release (on the stated date/time KST) to make your selection after which choices will get progressively narrowed down. It seems that more and more fans are trying out for the Global Package nowadays and you probably only have a few seconds to select your package especially for first round opens.

Official announcement from SMTOWN Travel Twitter on the Global Package sales for the EXplOration concerts in July 2019

For the ElyXiOn in Seoul concert Global Package sales in October 2017, packages remained available (as in, not completely sold out in all categories) for a good 20 minutes or so but you might not be able to reserve your package of choice. For the ElyXiOndot in Seoul in July 2018, there were packages available for only the first or second night of concert as at midnight on June 5, 2018. For the most recent EXplOration in Seoul in July 2019, the servers crashed almost immediately from overwhelming response and fans were not able to buy the packages easily during the first round.

For the ElyXiOn in Japan sales in December 2017, the sell-out rate was even faster than the Korea concert. Within 1 minute right after the release the global packages were completely sold out. This probably is because there is only one hotel/category in Japan compared with 4 different hotels and categories in Korea. So demand is greater for the Japan/overseas packages due to the smaller group of fans that SM can cater for. Another example is the ElyXiOn in Bangkok sales in January 2018 – the official concert organizer limited the number of participants to 38 pax per concert night. So you can work out for yourself just how high in demand the concert tickets are.

Oh no! I didn’t get the package I wanted! What do I do?

Firstly, decide on several options before the ticketing starts. Which package level you’ll be comfortable with and which concert dates you wish to attend. Make a list of your first and second or third choices. That way you won’t feel so pressured or limited in your choices.

If you completely miss out on the first round, usually there is a second round – it’s said these are usually the packages released for sale again after people didn’t make their payment in time.

A pro-tip for those who are willing to take a gamble – SMTOWN Travel is very strict with the 2 hour payment time frame. You could possibly make a reservation on a second choice but not pay and keep on refreshing the page at the 2 hour mark to see if your preferred package gets released due to non-payment. Please bear in mind I don’t recommend doing this because it’s really risky and you might not even end up with a package AND you’d potentially be depriving some other fan of an available spot. So please do think long and hard before you do this!

Update: As of January 23, 2019 this is pro-tip is no longer applicable as SMTOWN Travel now limits the number of open/unpaid reservations per account to 1 and you only have 30 minutes to make payment.

I don’t want to miss out! Which type of package has better chances of availability – single or twin?

I would say it depends more on the package level you’re aiming for. This is because availability most likely depends on the number of rooms at any one particular hotel that SMTOWN Travel has probably booked. Hence that is more of a limiting factor (to me) than a single or twin package. Also whether you intend to watch all concert nights will be a factor as well – eg. there might be less tickets (and therefore packages) available for say, a final or opening night than the one in the middle. Having said that, for the ElyXiOn in Seoul concert Global Package sales in October 2017, twin packages remained available far longer than the single packages.

Pro tip: If you’re not picky about which concert night you want to watch, then availability is much higher for say, the middle concert night. If you want to watch all nights of the concert, then good luck to you in the initial scrum for tickets! Also, packages for Deluxe and Superior are much easier to get because there’s less competition for those.

Based on my observations for the EXplOration in Seoul for July 2019, the packages sold out in the following order:

  • 3 concert night packages (for all levels – Premium / Deluxe / Superior / Economy)
  • 2 concert nights on Saturday & Sunday
  • Opening concert night
  • Closing concert night
  • Week 1 (19 – 21 July) sold out faster than Week 2 (26 – 28 July)
  • Economy packages for any concert night
  • Premium packages for any concert night
  • Single packages sold out faster than twin packages (for all levels)
  • Deluxe and Superior remained available for far longer than Premium and Economy packages
  • Packages for just one concert night on Saturday (in between Friday and Sunday concerts) were generally available for a longer time

I want to experience the Premium Global Package! When and where can I get it?

Premium packages used to be based on a roulette lucky draw or so I’ve heard. The good news is that now the Premium packages are available for the Seoul concerts and as long as you’re willing to fork out the moolah and you have fast fingers to book the package when it’s available, you can experience the awesomeness that is the Premium package!

Full set of premium tour souvenirs for the ElyXiOn in Seoul, November 2017

Is the Global Package connected to the official fanclub(s)? Can we go for special events?

I believe that the Global Package is not connected with any of the official fanclubs run by SM Entertainment. They don’t ask you for any fanclub registration or membership number when you reserve a Global Package. Unfortunately, this also means that if there is any fanmeet or special fan event going on, you’ll have to apply for that separately.

With the recent launch of the paid EXO-L ACE membership, there is now a field for you to indicate your ACE membership number when you buy a Global Package. Also, certain events in Korea that have Global Packages (like fan meets or birthday parties) now require this paid ACE membership before you can even buy the Global Package.

You need a paid EXO-L ACE membership to be able to buy Global Packages for birthday parties and fan meets

As of now this membership requirement is only for events in Korea and does not extend to the Japan fanclubs.

Got a question that still isn’t answered? Let me know in the comments below and I’ll do my best to answer. Any additional questions I get will be added to this guide!


  1. Hello!
    In this section here where it says Person 1 and Person 2 https://prnt.sc/uq8j07 is it for the Twin Global Package? so you basically add a Person 2 if u want to buy one and it will automatically be a twin GP or you still need to select the Twin GP from the selection they are offering.
    Thank you!

  2. Hi petrina! I was wondering, is it worth going alone?? I’m the biggest exol I know personally so it would only be me if I were to get a package. But my Korean is limited and I’ve never been out of the country, is it worth going if I’m gonna be by myself the entire time?

    1. Hi Jessi, the definition of worth is very subjective for each individual so I can’t advise you on this. Some people need the company of others in order to obtain enjoyment while other people prefer to be alone when travelling. If you’re worried about the language barrier, I don’t speak much Korean either and can still manage to get around with simple ‘baby Korean’ and good old sign/body language with Google maps and Google translate. If you go on a global package you would be on the bus with other international fans and you can always make friends with them – my fandom friends are all from various global packages. At the end of the day, it will depend on whether you are comfortable to travel alone and can adapt to a country that may be different from your own. Whatever your decision, I hope you’ll be happy with it! 😊

    2. If you feel like that, then i would suggest not to go at all. Will be much worth it for you to stay where u are and wait for exo to come to you. [edited/deleted by admin] 😎 – sorry for intruding, but someone is just mean today. Ciao

    3. hello, where r u come from ? i also want to go to korea for next concert but i don’t have friends to go with.. maybe we can go together? hehehe we can talk further in twitter, here’s my twitter @jcxllst *because im afraid i forgot to check this comment again

  3. Hi there! First, thanks for writing this article, it is super helpful! I have a question regarding ACE membership. You said it’s required for GP for birthday and fanmeets, but to clarify, it is not required for concerts? Just want to make sure, I don’t want that to be what ends up making me lose my shot to get a global package! Thank you! 🙂

    1. Hi Jam, as of now the ACE membership has only been required for fanmeet and birthday event global packages. However, as I am not affiliated with SM Travel I don’t know if they will make this a requirement for concert packages in future. If you are risk adverse then it is advisable to get your ACE membership before the next round of global package sales.

  4. Hi there. I just want to ask questions regarding sm global package. Why did u buy the package even though the price is expensive? Is it because of exclusive seating at the concert? Do u care other things like accommodation? Transportation? Safety? Also u need to purchase flight ticket separately. I’m doing research regarding entertainment and concert. Please let me know! Thank you

    1. Hello eklim, I have already stated my reasons for preferring the global package in a linked blog post – convenience and also security that I won’t be tricked by a ticket scalper.

  5. Hello there!
    Thank you for taking your time to tell us all this useful information about the tickets. I saw online that EXO will be in Japan December 2019, but I don’t see the Global package on the SMTOWN Travel website for EXO concert in Japan. I was wondering will they be releasing that package later on then?

    1. Hello Diana, it is too early now for the global package for EXO’s December concerts in Japan. Based on past opens, SMTOWN Travel only releases global package for overseas concerts between 6-8 weeks before. So you should be on the lookout for the global package on the SMTOWN Travel website around October. It’s best to follow their Twitter account so you will be informed of when they release the packages for sale.

      1. Hello there! I wanted to ask, now if for overseas concerts global pack is announced 8-6 weeks before, how about the Korean concerts when are they up for sale?

  6. Hi! I’ve been looking for global packages on another country (not Korea, I’m nore interested on Japan). Do you know if there are different packages? Like Deluxe, Premium, etc? Or there’s just one kind of packages and different courses? I’m searching on packages from Bangkok or Taipei, but they just have one kind of package.
    Also, do you know about hotel permissions? I want to travel with someone who’s not going to concerts, but is traveling with me, so I can ask for another bed on my room?

    1. Hello Eunice, 1) for global package outside of Korea there is only one level/type of package. You may however purchase multiple concert nights if it is offered by SMTOWN Travel. 2) You will have to request SMTOWN Travel to assist you in liaising with the hotel for your guest and there may be extra charges for having an additional guest stay with you as this is not part of the global package.

  7. Hi! Thank you for all the information!
    I have bought a global package for exploration in singapore and I was really anxious because the global packages were closed in only minutes in all the other countries but surpringsily in singapore are still available even one day after 😱
    I’m curious and afraid because maybe people don’t go there for some reason, do you know why singapore is the only place were they haven’t done sold out? I’m reaaaally curious…

    1. Hello Aroa, from my experience of past concerts in Singapore it is usually easier for foreign fans to get legitimate tickets from the concert organiser, hence there is less need to get GP for Singapore compared to say Bangkok or Manila. Hope this helps clarify and have a good time in Singapore soon!

  8. Hi petrina!
    I am an EXOL who are hoping to get a twin global package(but not this year 😭)
    So my question is how do we know the exact time to book the tickets for a global package without loosing the chance?BTW I am very bad at these booking stuff and all bcz it’s gonna be my first ever time.I am really excited.

    1. Hi Tharushi, the exact time to purchase a global package will be the release date/time that is stated by SM Town Travel. There is no science or magic trick to it I’m afraid. You just have to be on time and hope very hard that the server does not crash from the hundreds of fans all trying their luck for GP and that you have fast fingers. Good luck.

  9. Oh I was also wondering if you’ve experienced the Freebies that are given out by fansites at the venue before the concert starts? Because I’ve seen people say that you have got to confirm you’re a fan through different means, Melon account, Doll, Photocards etc etc and was wondering if any of that stands and if you’ve been through it!
    Thank you so much btw!! I hope you’re having a great day/night fellow Eri!

    1. Getting the freebies from fansites really depends on the conditions that each fansite master wants to set. Some like to request to see proof of fandom and those are usually for stuff that is limited in quantity. I don’t really collect stuff on concert day so not really experienced in this area. Sorry!

  10. Hey! Sorry in Advance if this is going to be super long but I GOT A TWIN GP FOR THE UPCOMING CONCERT!!!!!! I’m going on the 2nd weekend and was wondering if you’re going too? And if you what days/ or package!
    Omg it was hell, the servers crashed and SM had problems with the servers too, it was 3 rounds in total and so much problems but I got there in the end T_T
    I keep coming back to your blog because it’s so cool and makes this feel like “wow im finally going” !! I’m so excited because I remember commenting here about it a while ago and now I’m actually going!

    1. Hello Narmeen and congrats on getting a twin gp for the concerts next month! I will be going for the second weekend and on gp as usual ^^

  11. Hi, if i am watching a Saturday concert, but am only able to arrive late on friday night like close to midnight, how do i go about to collect my tickets? Like will they reserve it for me with the hotel lobby counter when i check in or…?

    1. Hi, the staff will not leave the ticket with the hotel reception as the hotel is not responsible for global package participants. You would not be able to draw your own ticket, but the staff will randomly set aside a ticket from the category that you’ve purchased. It is likely that you will only get the concert ticket when you join the group to board the bus/transport to the concert venue on Saturday. If your package includes other experiences like the museum tour/lunch then you would need to find out the group schedule beforehand and let SMTOWN Travel know your arrival timing via the inbox messaging system.

  12. Hi there, just wanna enquire. Let’s say i want to watch the Saturday concert, but i only arrive Sat at the wee hours, how do i collect my tickets?

  13. Hello, asking on a new post!
    Premium package seems to arrange you closer to the stage
    will deluxe/economy packages arrange you further??? Thank you SO MUCH!!! this was very informative!

  14. Thanks for the article it was very helpful. Just one question I have. Approximately how much is the difference between the price of a single package and a twin package?

    1. Hi Dedipya, I don’t have the exact details for the twin package as I have never taken it and don’t remember the prices. I estimate the difference ranges between USD50 – 100 per person depending on the package level you take.

  15. Hi, first of all, forgive my English, it’s not very good.
    Second thank you very much for all the information is super useful. Now yes, I want to give my friend a voucher for the exo concert of 2019 in November and I have 3 questions,
    1º I do not know where we have to buy the entrance.
    2nd If you only select one night, is the night before to get up at the hotel on the day of the concert or the day of the concert and you sleep there after the concert?
    3º With the gloval economic entry can we choose a Stands? or just track?

    1. Hello Irene, I’m not very sure I understand your questions. For starters, there are no vouchers – I think you mean concert ticket. Also, EXO’s concert schedule is not announced yet so you will have to wait for SMTOWN to announce the 2019 dates. For your questions: 1) You purchase the global package from SMTOWN Travel website. They will announce only when concert dates are open. 2) One concert night = two nights hotel stay. For example, if you choose a concert night on Saturday, your hotel accommodation will be for Friday and Saturday night. 3) Standing or seating ticket depends on the concert venue/country.

  16. Is there a guide that helps participants find where they are seated since signs are in a different language (Korean)?

    1. Hi Jennifer, no there isn’t a dedicated guide but it is easy to find your seat as the sections are clearly marked – A1, A2, A3, etc – and from there you can find your row number and seat number. All chairs are clearly marked.

  17. Hi! First thank you very much for this very detailed FAQ. I’m planning on buying one of their packages for their next tour but I do have a question (I didn’t see the answer so sorry if you did already answer it 😭😭). It is said that the day after the concert, we should go back to the airport and take our flight. However is it possible to not do it and just stay in Korea? (This question may be stupid but I just want to be sure). As you may understand I want to get my money worth and take some time to visit the country, as I do live in Europe and place tickets are so expensive. Thank you again!

    1. Hi Celine, SMTOWN Travel only covers the accommodation for the days/nights that are specified in the global package. You are entirely free to arrive in Korea (or any other country with global package) earlier than the concert dates or extend your stay beyond the final concert dates. You will just have to make your own arrangements for accommodation.

  18. HI. I just want to ask about the twin package, if the concert is a 3 day concert and i want to attend all of it how can we do it? also about the premium package is it only available for 1person? or you can do it like the twin?

    1. Hi nxkate, if you wish to attend more than one concert then you need to buy the global package(s) for all nights that you want to attend. All levels of global packages offer options for multiple nights and either single/twin packages.

  19. Hi there. Are you going to elyxion dot too? I want to ask a few questions. Hope you can help me.

    1. How about the preorder concert merchandise? How many pieces can we buy per item?

    2. What time can we go to the hotel to check in?

    3. Can we request for vegetarian foods for the meal time?

    Hopefully you can help me answer this. Its gonna be my first time joining Global Package. Thank you in advance

    1. Hi Nurul, 1) on the concert merchandise pre-order it’s hard to say if there is going to be any limit as I’m not part of SM. 2) Hotel check in time is usually at 3pm. You can always ask for an early check in but that is up to the hotel if they will let you do so. 3) Yes you can request for vegetarian food for the lunch – my Muslim friends have done so for previous global packages.

  20. Hello there!

    I actually have a quick question with selecting the tickets that are randomized! If you were to order the twin package, do you have to pick two different tickets at random when you arrive or would it be separated from the single package people? I’m wondering about it since my friend and I are looking to get the twin package together but we are unclear if the tickets for the concert would have us end up separated??

    Thank you (: !!!!

    1. Hi Jackie, rest assured you won’t be separated from your friend. You will get to randomly choose one envelope and there will be 2 consecutive tickets inside. Best of luck for the global package scrum!

    1. Hi exo0408.hk, not all global package tickets are seating tickets as it really depends on what type of tickets have been allocated to SMTOWN Travel by the concert organizer. If standing is a concern, the global package mini site will usually indicate if it is a seating ticket, standing ticket or choice of either type. Hope this helps.

  21. Hello!~ so my question is if you get the Premium twin package are all the goodies split evenly? Like it would totally suck if they only provided ONE glass or ONE mood light then you have to pick and choose what you want;;

  22. Hello . So i have tried to book a global package before for elyxion in hk . i already choose the package that i want , but when i click to process at the last step the website said it already sold out . I thought that if we already choose the package then its already booked ?

    1. Hi Stella, your selected package is only booked if you make it to the final step, which is the PayPal payment page. If you encounter the sold out message, it means that someone else clicked through faster and the allocation was taken up. Hope this helps.

  23. If I want the front seats close to the Artists will the premium package include that? how much does premium cost?

    1. Hi Kiya, your questions have already been answered in my write-up – seats are assigned at random when you draw them at the hotel and usually the seats for Global Package participants are within the first 5 rows of the section. The cost of the premium package depends on the concert type that you are attending and runs in the low four digits.

  24. Hi! Just wondering if the hotel goods are only available for the premium package or is there some also included in the other package types? And once we select the package we want and click to the next page, does that mean it’s being reserved for the 2 hours or is there still a few more steps afterwards? Thank you!

    1. Hi Lana, the standard tour souvenirs are available for all global package participants, just that the quantity increases with each level. You can see my blog post on the EXO’rDIUMdot in Seoul as a reference – I was on the Economy package there. Your package is only considered reserved if you get to the PayPal payment page. Selecting the package you want will only bring you to the information entry page, and you’ll have to click through to payment from there and sometimes it fails at that stage due to the number of people trying to get through at the same time. Hope this helps!

  25. Hello, thank you for your write up! It was super helpful! My friend and I are considering going for global premium twin whenever their encore concert in Korea comes out. Do you happen to know if twin premium packages duplicate the merchandise in the room or is it just the concert tickets that are doubled?

    1. Hi jlailin, glad to hear the write up is useful for you! ^^ Yes, I can confirm that everything is duplicated for the premium twin package – you won’t have to share merchandise as all participants will get their own set. If you search YouTube, there’s actually a vlog by some Indonesian EXO-Ls where you can see they are sharing a twin room made up with the premium package merchandise. Hope you get to see the boys at the encore concert!

    1. Hi Keykyu2603, there is no additional fee from PayPal. However, if your main currency is not USD, there will be some difference in the amount charged to your card in your home currency. This is due to the currency exchange rate and not an additional fee.

Leave a Reply to petrina Cancel reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.